Privacy Policy

Last Updated: January 1, 2026

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or communicate with us. This may include your name, email address, payment information, and shipping address.

2. How We Use Your Information

We use your information to facilitate orders, process payments, provide customer support, and improve our services. We may also send you promotional emails if you have opted in.

3. Data Sharing

We do not sell your personal data. We share data only with third-party service providers (like payment processors and shipping partners) essential to our operations.

4. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse.

5. Data Retention

We keep your personal data only for as long as we need it for the purposes described in this policy:

• Account information — kept while your account is active. If you request deletion, we remove your personal data within 30 days, apart from anything we are required to retain (see below).
• Order and transaction records — retained for as long as applicable tax, accounting, and company law requires us to keep them, even after an account is closed.
• Payment details — full card details are never stored on our servers; they are handled by our payment processor under their own retention terms.
• Support and communication history — kept while your account is active so we can provide continuity of support, and deleted along with your account.
• Marketing preferences — retained until you opt out, after which we keep only the minimum record needed to honour that opt-out.

6. Your Rights

You have the right to access, correct, or delete your personal data. You can manage your account settings or contact us to exercise these rights.