Returns & Refunds

Physical Artworks & Products

Physical items can be returned or replaced within 7 days of delivery, and only in these cases:

• Damaged item — the piece arrived broken or damaged in transit.
• Wrong item — what arrived doesn't match what you ordered.

We don't accept change-of-mind returns. Please check the listing details, dimensions and photographs carefully before ordering.

Customized & Personalized Items

Customized and personalized products cannot be returned or replaced, including for damage or mismatch. These pieces are made specifically to your order and can't be resold, so please confirm every detail of your customization before completing your purchase.

Digital Courses, Tutorials & Downloads

All digital purchases are final. Because course content and downloads are accessible immediately after payment, we don't offer refunds or returns on them. Most courses include a free preview lesson — we'd encourage you to watch it before buying.

How to Request a Return

1. Within 7 days of delivery, go to your Order History in your account dashboard.
2. Select the order containing the item you wish to return.
3. Click "Request Refund/Return" and select the reason (damaged or wrong item).
4. The artist or our support team will review your request within 48 hours.